The customer seemed quite desperate: there was no “hello”, or even a polite introduction, just: “The entire system is at a standstill!.” So I said: “This is Torben Kowitz from Vanderlande – how can I help you?” And he replied, “The entire system is at a standstill!”

I asked him to try to calm down and give me more details, but he continued to make the same statement over and over. By this time, he’d convinced me that the system was at a standstill! I kept asking him questions, but I was only getting some basic information back.

I noticed that it was noisy in the background and asked why? It was then that he said it was the system running, even though he had been telling me… well, you know by now!

He explained that there was only one picking station not working… fast enough! So I was able to restart this part of the system quickly and that fixed the whole problem!

Some customers can be hard to handle, especially if you’re not that confident in your own technical ability. However, for me the real eye-opener on this call was that sometimes it’s not just the systems that need rebooting! And as I am people-driven, I was really happy to help this caller through a stressful moment.

It was Vanderlande that made the difference for me and helped to increase my self-confidence. In fact it really helped me to grow and become a team leader and then a group leader ̶ and recently the manager of the 1st Level team in Dortmund, Germany and Veghel, the Netherlands. So, when someone asks me today how I am, I can reply truthfully that I’m living the dream…

More memories

What another can do, we can do better

Hans Bodewes, Netherlands

Listening, daring and learning. Those are Vanderlande’s ingredients for innovation, according to former Systems Group Manager, Hans Bodewes. And these…

A day to never forget

Mark Houterman, Netherlands

In 2001, after a bidding and selling phase of several years, we finally won the major Terminal 5 project at…

I celebrated my 25th anniversary not once, but twice

Diny Rotteveel, Netherlands

It was a different time when Diny Rotteveel joined Vanderlande at the age of 17. Female employees often stopped working…

Vanderlande and I go way back

David Pfaff, Netherlands

Schnitzel, fries, apple sauce and peas with carrots. These are David Pfaff’s first memories of Vanderlande. Wandering through the corridors…

Vanderlande has brought out the entrepreneur in me

Jean-Pierre van der Zanden, Netherlands

Jean-Pierre van der Zanden wouldn’t say that he’s a particularly enterprising person. But a ‘trip down memory lane’ shows that…

There’s still so much to discover about sustainability

Gerardine Piters, Netherlands

Growth isn’t about climbing your way up through the company. Gerardine Piters came to this meaningful conclusion last year. With…

Salsa dancing on a sailing boat with 40 colleagues; that’s Vanderlande too

Sander de Jonge, Netherlands

Sander de Jonge, Product Manager Supply Chain, is the perfect ambassador for Young Vanderlande, the company’s club for colleagues under…

Sunshine on the West Coast

Sherri Martin, Canada

Vanderlande’s Vancouver Office getting together in April 2024 to celebrate the North America FY25 Plan…in the sunshine! A rare sight…

Party time!

Niels Flissinger, Netherlands

Assembly group C at Vanderlande’s Christmas party in Veghel

Our core values help us to dare to take the next step

Ravindra Avachat, India

With Vanderlande, I got the opportunity to explore my dream to work on complex automation projects internationally. In this video…