I visited more than 60 countries in 25 years
In the 25 years that I have worked at Vanderlande now, the company has grown from 800 to almost 10,000…
We had to move operations from one airport to another in about 24 hours, which meant finding a way of working that would deliver one of the biggest ever openings in the world of aviation.
The situation was highly stressful, but we found a way to collaborate that allowed to us to quickly define, prioritise and solve issues. No one was trying to blame anyone for slip-ups, even though we all knew a major hold-up would be on the news! Instead, we worked together in a transparent fashion, which I now know is the Vanderlande way.
I think the success of that opening day was also down to a wonderful mix of cultures. Turkish people are results-oriented – we jump into action! On the other hand, the Dutch define what needs to be done and make an action plan. We put these attributes together and achieved a fantastic result.
I like the fact that at Vanderlande we don’t make a big deal out of mistakes – we find a way to solve the problem and work effectively. Last year our team only “missed” 13 bags in one month out of around four million – the customer’s CEO actually phoned us up to say he couldn’t believe it!
Now I have been with the company for a while, I can honestly say that the “one team” approach and the “we care” attitude are a reality. And working with Istanbul Airport has got better every year, because of the mutual trust and bonds we have with this customer keep getting stronger.
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